Return & Cancellation Policy

Siva Sri Retail' owns and operates the cosmixstores.com online store. Here after, 'Siva Sri Retail' and cosmixstores.com will be referred to as “we”, “us” or “our” ,the customer is referred to as “you”, “your” or “user” and Return & Cancellation Policy is referred to as "this policy".

Note:

  1. As this policy is subject to change without prior notice,it is your responsibility to review it periodically.
  2. By visiting our Website, you agree to be bound by the terms and conditions of this Policy. If you do not agree, please do not use our Website.

Cancelling the order

In case if you wish to cancel the product that you ordered with us,you can do so by any of the following methods :

1)Call us & inform us to cancel your order so that we will cancel the order.

2)Do not accept the package from our logistics provider .

Returing the products

Due to the nature of the products that we sell ,we follow 'retrun in seven days & no questions asked' policy.The returned package & products :

  1. Package should be in the same condition that you received & should not be opended
  2. Products should have not been used as we cannot accept returing used products
  3. Products should not have been damaged because of mishandling from your end

Process for returning your order 

Returing your order is as simple as ordering from our website .Call us & informs us that you wish to return your order & we will arrange for a return pick up from our logistics providers .Note that it is mandatory to send a photo of the products to our email address before handing over the package for reverse pick up or else we may not process your returned order.In case if you ordered using 'Cash on Delivery' option,then you need to provide us the bank account to which the amount should be credited to.

Refund Policy

This refund policy is applicable for both cancelled orders & returned products .

  1. For a pre-paid order that is cancelled,we will credit the amount to your bank account with-in 10 working days.
  2. For a returned product or order,after receiving the product,we will verify the products condition & if it satisfies our 'Return Policy',then your refund will be credited to your bank account with-in 10 working days.

Any questions regarding this policy should be directed to the following address: support@cosmixstores.com

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